Visa Centre AU – Terms and Conditions

1. Parties and Agreement

These Terms and Conditions ("Terms") govern the relationship between:

• You ("Customer", "Applicant", or "User"), and
• Visa Centre AU (ABN 65 679 999 243, Sydney, Australia)

By using our Services, you agree to these Terms. If you are a consumer under the Australian Consumer Law (ACL), additional statutory rights may apply. For business clients, you confirm authority to bind your organisation.

These Terms, our Privacy Policy, and any service-specific terms on visacentre.com.au form the entire agreement.

2. Our Services

We assist with:

• Tourist & Business Visa Applications
• Document Preparation & Submission
• Expedited Processing (where available)
• Visa Advisory Services

We do not guarantee visa approval—issuing authorities make final decisions.

3. Order Process

• Submission: Orders are placed via our website, email, or phone.
• Confirmation: A contract is formed when we email "Order Confirmation."
• Accuracy: You must review all details before submission. Errors may delay processing.

4. Fees & Payments

• Service Fees: Listed on our website. Non-refundable once processing begins.
• Consular Fees: Set by issuing authorities and subject to change.
• Payment Methods: Credit/debit card, bank transfer, or other approved methods.
• Non-Payment: We may withhold documents until full payment is received.

Refund Policy:

• No refunds for approved, rejected, or withdrawn applications.
• Partial refunds only if cancellation occurs before submission to authorities.

5. Your Responsibilities

• Provide accurate, complete documents.
• Verify visa validity, entry/exit dates, and passport expiry (min. 6 months validity).
• Not book non-refundable travel until visas are secured.
• Notify us immediately of errors.
• Any claims must be made within 60 days of delivery.

6. Disclaimers & Limitations

• No Guarantee: We cannot influence embassy decisions or processing times.
• Third-Party Services: Courier delays, consular closures, or force majeure events are beyond our control.
• Liability Cap: Our maximum liability is AUD $110 or the document replacement cost (whichever is lower).
• Exclusions:
  • Incorrect/incomplete applications submitted by you.
  • Denied entry (even with a visa).
  • Lost/damaged documents by couriers or authorities.

7. Privacy & Data Security

We comply with the Privacy Act 1988 (Cth). Your data is used only for visa processing (see our Privacy Policy).

8. General Terms

• Governing Law: New South Wales. Disputes must be resolved in NSW courts.
• Amendments: We may update these Terms; changes apply to new orders only.
• Severability: If any clause is unenforceable, the rest remain valid.