Visa Centre AU Privacy Policy

Effective: 20/08/2024 | Last Updated: 19/04/2025

Visa Centre AU (ABN 65 679 999 243, "we", "us", or "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our visa and travel document services ("Services") or visit visacentre.com.au.

1. Information We Collect

• Personal Information: Name, DOB, passport number, nationality, contact details, travel documents, payment data.
• Sensitive Information: IDs, employment/financial/health data (only if required for visa).
• Automated Data: IP address, cookies, device/browser info, usage patterns.

2. How We Use Your Information

• Process and submit visa applications.
• Send updates and reminders.
• Improve user experience and services.
• Meet legal and regulatory obligations.

We do not sell your data to third parties.

3. Disclosure of Information

• To embassies, consulates, travel providers as required.
• To secure service providers (couriers, IT, payments).
• For legal compliance or investigations.

4. International Transfers

Your data may be sent to overseas authorities or secure cloud servers with strong security measures.

5. Cookies & Tracking

• Essential cookies for login/session.
• Analytics tools like Google Analytics.
• Third-party links and social plugins may apply their own policies.

6. Your Rights

• Access, update, or delete your data.
• Opt-out of marketing by emailing [email protected].
• File a privacy complaint with the OAIC.

7. Data Security & Retention

• Data is protected with encryption and secure storage.
• We retain visa data for 7 years, payment records per tax law.

8. Children’s Privacy

We do not knowingly collect personal data from children under 16. Parents/guardians must apply on their behalf.

9. Changes to This Policy

We may update this policy periodically. Revisions will be posted on our site with an updated "Last Updated" date.